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| Service |
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Your hot tub, like your car, is a major investment. If maintained properly it will serve you well for many years. |
| Chinook Hot Tubs & Saunas is the most respected name in hot tub maintenance in the the Ottawa region. For 30 years we have been providing our clients with expert service, helping them to get the most out of their hot tub investment. Just ask our clients who have hot tubs that are still providing their owners with relaxing, worry-free enjoyment after more than 15 years! That is longer than most of our competitors have been in business. |
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| Chinook Hot Tubs & Saunas will give you expert service at your home. But that is not all. We fix motors and pumps at our Scott |
| St. store. We give expert advice for the person who wants to do it yourself. We sell parts and have one of the largest inventories of parts in the region. If we don't have it, we will get it. |
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| Chinook Hot Tubs & Saunas services every make and model of hot tub, equipment and pump. We deal with manufacturers directly. If the Manufacturer or dealer of your hot tub is no longer around, come to us. Whether your hot tub is Canadian made or from elsewhere, we already know about your hot tub and it's equipment. |
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Winter Hot Tub Care – When is it an Emergency?
The only emergency for a hot tub is if there is a potential for the tub to freeze. Our message line is checked daily through the winter when weather conditions warrant. Leave your name and phone number and the nature of the problem and we will get in touch with you. |
| • CHINOOK HOT TUBS & SAUNAS PHONE LINE: 613-729-1447 • |
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| 1. If you see ice forming in the hot tub at any time, put a source of heat in the equipment area and open all valves and unions to try to minimize damage. This is an URGENT emergency – service should be done within 24 hours. |
| 2. If the hot tub is empty. Put a source of heat in the equipment area. Open all valves and unions to try to minimize damage.This is an URGENT emergency – service should be done within 24 hours. |
| 3. No matter what your problem is you can keep your equipment warm by putting a source of heat in the equipment area. (Examples of heat source are: a trouble light, a space heater,) Make sure that the heat is not too close to the plumbing, insulation, or any meltable material. Check often. |
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| Specific Problems |
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| Large Leak: (Losing more than a few inches in one day) |
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| 1. If the primary pump is leaking and you still have hot or warm water in the hot tub, do not drain it. Turn off equipment and put a source of heat in the equipment area.(see above). This is a MEDIUM emergency, Service within 1 or 2 days. |
| 2. If you cannot find the source of the leak put a source of heat in the equipment area. If you still have hot or warm water in the hot tub, do not drain it. This is a MEDIUM emergency. Service within 1 or 2 days |
| 3. Try to determine the source of the leak. If the leak is greater with the equipment running then one of the pumps is the source. If it is one of the pumps, then unplug that pump, top up the hot tub, and run the rest of the system as normal until it can be fixed. Put a source of heat in the equipment area (see above). This is a MINOR emergency. Service within 2 or 3 days. |
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| Small leak: This is a MINOR emergency . Service within 2 or 3 days. |
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| 1. Losing less than 3 inches per day. Water is still circulating and heating. |
| 2. Top up water daily as necessary to keep it running. Make sure the water is high enough to keep air from entering the system. |
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| No heat: This is a MINOR emergency. Service within 2 or 3 days |
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| 1. IF your hot tub is full of hot (or warm) water DO NOT DRAIN IT. A hot tub will retain heat for several days if it is insulated and the cover is left on. Even 50o F water contains a lot of stored heat. |
| 2. MOVING WATER DOES NOT FREEZE. Even if your hot tub water gets cold, if the pumps create heat when they are moving the water. This will keep damage from occurring. Leave your hot tub running. |
| 3. If your equipment is on the warm side of the insulation you can slow heat loss by reducing air flow in the pump cavity. For example putting a tarp over the vents. |
| 4. You can keep your equipment warm by putting a source of heat in the equipment area. (Examples of heat source are: a trouble light, a space heater,) Make sure that the heat is not too close to the plumbing, insulation, or any meltable material. Check often. |
